KOKUA CLEANERS – PRIVACY POLICY

Last Updated: October 2025

1. Introduction

Kokua Cleaners (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, communicate with us, or use our cleaning services.

By using our services or providing personal information to Kokua Cleaners, you agree to this Privacy Policy.

2. Information We Collect

We collect information in several ways when you interact with our website, scheduling system, or text messaging program.

a. Personal Information

We may collect:

  • Name

  • Phone number

  • Email address

  • Home or service address

  • Payment details (processed securely through third-party providers)

  • Service details such as property size, frequency, and special requests

b. Automatically Collected Data

When you visit our website, we may automatically collect:

  • IP address

  • Browser type, device type, and operating system

  • Date, time, and duration of visits

  • Pages viewed and interactions with our site

c. SMS and Communication Data

If you opt in to receive appointment reminders or confirmation texts, we collect:

  • Mobile phone number

  • Message preferences and response data

You can opt out of SMS at any time by replying “STOP”.

3. How We Use Your Information

We use your information to:

  • Schedule and manage cleaning appointments

  • Process payments and issue invoices

  • Send appointment confirmations and text reminders

  • Communicate about updates, changes, or follow-up cleanings

  • Improve our website and services

  • Comply with legal, safety, and accounting requirements

We do not sell, rent, or trade your personal data to third parties.

4. Text Messaging (SMS) Policy

By opting in, you agree to receive automated SMS appointment reminders and confirmations from Kokua Cleaners.
You can opt out at any time by replying “STOP”.
To rejoin, simply opt in again during a new booking or communication.
If you need assistance, reply “HELP” or contact admin@kokuacleaners.com.

Carriers are not liable for delayed or undelivered messages.
Message and data rates may apply.
Message frequency depends on your appointment activity and communication preferences.

5. How We Protect Your Information

We maintain industry-standard safeguards to secure your data, including:

  • Encrypted payment processing

  • Secure storage of client records

  • Limited staff access to sensitive information

  • Ongoing privacy and data security training

Although we take these precautions, no online or electronic system is completely secure. By using our services, you acknowledge this risk.

6. Data Retention

We retain customer data only as long as necessary to:

  • Fulfill active cleaning services

  • Maintain accurate business and financial records

  • Comply with legal and regulatory obligations

After this period, we securely delete or anonymize your data.

7. Third-Party Service Providers

We use trusted third-party vendors to help operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Scheduling and calendar platforms

  • Website hosting and analytics tools

These providers only receive the data required to perform their services and are contractually obligated to protect it.

8. Your Rights

You have the right to:

  • Access a copy of the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data (subject to legal limits)

  • Withdraw consent for SMS or marketing messages

To make a request, contact admin@kokuacleaners.com.

9. Children’s Privacy

Kokua Cleaners does not knowingly collect information from individuals under 18 years old.
If we learn that we’ve collected personal data from a minor, we will delete it immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business, legal, or operational changes.
The “Last Updated” date above reflects the most recent revision.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact:

Kokua Cleaners
📍 Oahu, Hawaii
📧 admin@kokuacleaners.com
📞 (808) 425-9334
🌐 https://www.kokuacleaners.com